Privacy Policy

1 Introduction

1.1 slo16.com operates an online gaming platform accessible at slo16com.org, offering casino games, slots, bingo, fishing games, and related services to players located in the Philippines. In the course of providing these services, slo16.com collects and processes personal data about its players and website visitors.

1.2 This Privacy Policy explains: what personal data slo16.com collects; why and how we collect it; how we use, store, and protect it; with whom we share it; how long we keep it; and what rights you have in relation to your personal data.

1.3 By registering an account on slo16.com, using our platform, or visiting our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use slo16.com.

1.4 This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2 Data Controller

2.1 For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, slo16.com is the Personal Information Controller in respect of the personal data it collects and processes in connection with the slo16.com platform.

2.2 slo16.com has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 15 of this Policy.

2.3 slo16.com is registered with the National Privacy Commission (NPC) of the Philippines as required under RA 10173.

3 Personal Data We Collect

3.1 slo16.com collects the following categories of personal data:

3.1.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address in the Philippines (city, province, ZIP code)
• Philippine mobile number
• Email address
• Username and encrypted password

3.1.2 Identity Verification (KYC) Data

• Copy of a valid Philippine government-issued ID (passport, driver's license, SSS ID, PhilSys national ID, UMID, or voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate)
• Selfie or live photo for facial verification (where required)
• Source of funds documentation (where required for large transactions)

3.1.3 Financial Data

• GCash or PayMaya mobile number
• Bank account details (bank name, account number) for bank transfer transactions
• Debit card details (card number, expiry — stored in tokenised form only)
• Transaction history (deposits, withdrawals, bets, winnings)

3.1.4 Gaming & Activity Data

• Game history, bet amounts, and outcomes
• Bonus and promotion usage
• Session duration and login timestamps
• Responsible gaming tool settings (deposit limits, self-exclusion status)

3.1.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform interaction logs (pages visited, features used)

3.1.6 Communications Data

• Records of live chat, email, and support ticket communications with slo16.com
• Survey responses and feedback submitted to slo16.com

4 How We Collect Your Data

4.1 slo16.com collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion;
• Automatically: When you use the slo16.com platform, we automatically collect technical and device data through cookies, log files, and similar tracking technologies;
• From third parties: We may receive data from KYC verification providers, payment processors (GCash, PayMaya, banks), fraud prevention services, and regulatory authorities where required by law.

5 How We Use Your Personal Data

5.1 slo16.com uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your slo16.com account;
• Identity verification: To verify your identity and age (21+) as required by Philippine gaming regulations;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card;
• Gaming services: To provide access to games, record game history, and calculate winnings;
• Bonuses & promotions: To determine eligibility for and administer bonuses and promotional offers;
• Customer support: To respond to your queries, complaints, and support requests;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including self-exclusion;
• Fraud prevention & security: To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• Regulatory compliance: To comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Platform improvement: To analyse usage patterns and improve the slo16.com platform, games, and services;
• Marketing communications: To send you promotional offers and updates about slo16.com, where you have consented to receive such communications. You may opt out at any time.

6 Legal Basis for Processing

6.1 slo16.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and slo16.com (i.e., to provide the gaming services you have registered for);
• Legal obligation: Processing is necessary to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and RA 10173;
• Legitimate interests: Processing is necessary for slo16.com's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

7.1 slo16.com does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya (Maya), and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals;
• KYC verification providers: Third-party identity verification services to verify your identity and age in compliance with Philippine regulations;
• Game providers: Software providers whose games are hosted on slo16.com, who may receive anonymised or pseudonymised game activity data;
• Fraud prevention services: Third-party services that help slo16.com detect and prevent fraud, money laundering, and other illegal activities;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or court order;
• IT and platform service providers: Cloud hosting, data storage, and technical support providers who process data on our behalf under strict data processing agreements;
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes.

7.2 All third parties with whom slo16.com shares personal data are required to handle that data in accordance with applicable data protection laws and slo16.com's data processing standards. slo16.com does not transfer personal data outside the Philippines except where necessary and where adequate data protection safeguards are in place.

8 Data Retention

8.1 slo16.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by AMLA and PAGCOR regulations;
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA;
• KYC documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later;
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity;
• Support communications: Retained for two (2) years from the date of the communication;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

8.3 When personal data is no longer required, slo16.com will securely delete or anonymise it in accordance with our data disposal procedures.

9 Data Security

9.1 slo16.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and slo16.com;
• Encryption at rest for sensitive data stored on slo16.com servers;
• Tokenisation of payment card details — slo16.com never stores raw card numbers;
• Two-factor authentication (2FA) available for all player accounts;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the slo16.com platform;
• Intrusion detection systems and 24/7 security monitoring.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, slo16.com will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

10 Cookies & Tracking Technologies

10.1 slo16.com uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit slo16.com. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use slo16.com (e.g., which pages are visited most often) to help us improve the platform. These are enabled by default but can be disabled.
• Functionality cookies: Remember your preferences (e.g., language, game settings) to personalise your experience. These can be disabled, but doing so may affect platform functionality.
• Analytics cookies: Used to analyse aggregate usage patterns and measure the effectiveness of promotions. All data collected is anonymised before analysis.

10.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the slo16.com platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.

10.3 slo16.com does not use third-party advertising cookies or share cookie data with advertisers.

11 Your Data Rights

11.1 Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by slo16.com:

• Right to be informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data slo16.com holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to slo16.com's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe slo16.com has violated your data privacy rights.

11.2 To exercise any of the above rights, please contact slo16.com's Data Protection Officer using the contact details in Section 15. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you accordingly.

11.3 slo16.com may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

12 Children's Privacy

12.1 slo16.com is strictly an adult platform. We do not knowingly collect personal data from persons under the age of twenty-one (21). The 21+ age requirement is enforced through our registration process and KYC verification procedures.

12.2 If slo16.com becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account.

12.3 If you are a parent or guardian and believe that your child has registered on slo16.com, please contact our support team immediately so that we can investigate and take appropriate action.

13 Third-Party Links

13.1 The slo16.com platform may contain links to third-party websites or services (for example, payment processor portals). This Privacy Policy applies only to slo16.com and does not cover the privacy practices of any third-party websites or services.

13.2 slo16.com is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

14 Updates to This Privacy Policy

14.1 slo16.com may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the slo16.com platform at least seven (7) days before the changes take effect.

14.2 The effective date at the top of this page indicates when this Privacy Policy was last updated. We encourage you to review this Policy periodically to stay informed about how slo16.com protects your personal data.

14.3 Your continued use of slo16.com after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

15 Contact Us & Data Protection Officer

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by slo16.com, please contact our Data Protection Officer:

15.2 If you are not satisfied with slo16.com's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

15.3 When contacting the DPO, please include your full name, registered email address, a clear description of your request or concern, and any relevant supporting information. This will help us process your request as efficiently as possible.